We’re familiar with a wide variety of software to help support your clients. We work with many SAAS and PAAS providers and are familiar with many support and live chat software. For every customer we create a custom-tailored on-boarding guide for you which includes program specific training.
Whether you’ve already clearly defined the role or if you’re not sure, our reps are quick to adapt as your company evolves. We’re not just a “people leasing” service but more of a process management company that will help not only manage your growing team but also refine and update processes for you based on our interaction with your customers.
We make tracking metrics easy. Each week you’ll receive a report from your BPO Relations Success Manager detailing all the latest metrics relevant to the role we’re filling. The report will include any metrics or data you request and more that might affect job performance to ensure a successful outcome.
Customers interact with your brand on their terms, time and channel of their choice. We leverage this engagement into a personalised experience that increases customer acquisition and retention.
We take great pride in our employees and the work that they do. What sets us apart is our staff
Tropical country with 7,107 islands, 65% of population below 35 years and a booming US $16 billion BPO industry, it is the new BPO capital of the world!
Every business is unique and so is your customer support strategy. Over time as your customer care strategy evolves & requirements change, we create solutions that have been tailored for your consumer & brand.
Add BPO Relations On-Demand! No matter how fast or slow your company grows, know that we’ll be able to grow your team with you.
Let your developers focus on what they do best. We’ll support your customers and give you customers feedback reports.
When you’re growing fast, cost can be an inevitable factor that limits your growth. We’re more cost-efficient than any other solution.
No matter how big or small you are, we're your partner in getting bigger
BPO Relations isn't just for the elite. If you’re a startup looking for remote people to handle tasks of any kind, our BPO Relations Leasing works great. We take care of the recruiting, hiring, compliance and employment status so you can focus on your business and work directly with the BPO Relations to integrate them into your company.
Alternatively, if you have an existing team or need to scale quickly, our BPO Relations Ops Solution will help you with your operation. We’ll provide a highly managed and consistent service experience every single month. All this without having the overhead of hiring more managers on your end as it’s all included on ours.
We provide outsourcing services to IT and Technology firms with services. Our service is custom-tailored to each company we work with and can be something as simple as customer support, outbound calling or advanced backend-office role. We allow companies to grow unrestrained and stay competitive as they grow.
Our company serves primarily bootstrapped and VC-backed companies. If you're in the need of 1-2 people to do different roles then you might consider using an online freelancer service. We work with startups expecting high-growth and need help to manage a part of their business that is absolutely necessary for their continued success. We create partnerships, not customers - as our growth is interdependent and level of passion equally brilliant.
There are no setup fees or hidden costs. We're transparent with our service and charge based on headcount and the role being fulfilled. Much like an apartment, we'll ask for the first and last months rent and start billing only once we've recruited all the BPO Relations your company needs. From then on we'll send out a monthly invoice payable via ACH, Credit Card or the more traditional, Check/Wire.
Once we both have a good understanding on the roles being filled, we'll send out the service agreement. After this we'll immediately begin recruiting and work with your team to create a tailored training program for your hires. A typical hiring time for a round of 10 BPO Relations could take anywhere from 2-6 weeks. Once we've vetted all the recruits we'll train them to your standards and go-live with your approval.